These Terms of Service (“Terms”) apply to your access to and use of the Novelle website (the “Site”) and to any purchase you make from Novelle (“we,” “us,” “our”). By using the Site or placing an order, you agree to these Terms.

If you do not agree, please do not use the Site.

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1) Who These Terms Apply To

• These Terms govern purchases made by consumers located in the United States through our online store (for phone cases and related products).

• Different or additional terms may apply to wholesale/business orders and will be provided separately where applicable.

2) Prices, Currency, Taxes

• All prices on the Site are shown in U.S. Dollars (USD) unless we clearly state otherwise.

• Prices may change at any time without prior notice, but changes will not affect orders already placed and confirmed.

• Any applicable sales taxes are calculated at checkout based on your shipping address.

3) Shipping Costs (Summary)

• Free standard shipping is available for U.S. orders of $35 or more.

• Standard Shipping is $4.99 for orders under $35.

• Details about delivery times, carriers, and shipping process are explained in our Shipping Policy, which is part of these Terms.

4) Payment Methods

We offer payment options such as (availability can vary):

• Shop Pay

• PayPal

• Credit/debit cards (e.g., Visa, Mastercard, American Express, Maestro, UnionPay)

• Apple Pay

• Google Pay

• Klarna and other “buy now, pay later” providers (subject to their own terms)

Payment is due at the time of purchase, and orders are processed only after successful payment authorization.

5) Orders & Contract Formation

• When you place an order, you are making an offer to buy the items in your cart.

• We may accept or decline orders at our discretion, including (for example) if we suspect:

  • fraud or misuse,

  • incorrect pricing/stock information,

  • missing or incorrect shipping details.

• A binding contract is formed only when we send you an order confirmation email.

6) Shipping & Delivery

• Shipping methods, estimated delivery times, and carriers are described in our Shipping Policy (incorporated by reference).

• Delivery dates shown on the Site are estimates and not guaranteed unless required by law or expressly guaranteed in writing.

• Risk of loss passes to you upon delivery to the address you provided, as shown by the carrier’s tracking information, unless applicable law says otherwise.

7) Returns, Exchanges & Refunds

• Returns, exchanges, and refunds are governed by our Refund & Return Policy, which forms part of these Terms.

• Nothing in these Terms is intended to limit your statutory rights under applicable consumer protection laws.

8) Product Information & Availability

• We try to ensure product descriptions, images, colors, and sizing information are accurate, but minor differences can occur (e.g., screen settings or manufacturing tolerances).

• We do not guarantee that every product shown will always be available. We may change or discontinue products at any time without notice.

9) Intellectual Property

• All content on the Site (text, images, graphics, logos, designs, software, etc.) is owned by or licensed to Novelle and protected by intellectual property laws.

• You may not copy, reproduce, distribute, modify, or create derivative works from our content without prior written consent—except as needed to use the Site for personal, non-commercial shopping.

10) Acceptable Use

You agree not to:

• use the Site for illegal, fraudulent, or harmful purposes,

• interfere with the Site’s security or performance,

• use bots/crawlers/scrapers without permission,

• impersonate others or misrepresent affiliation,

• take actions that could harm our brand, systems, or infrastructure.

11) Warranties & Limitation of Liability

To the fullest extent permitted by law:

• The Site and products are provided “as is” and “as available,” without warranties of any kind (including implied warranties of merchantability, fitness for a particular purpose, or non-infringement), except where such warranties cannot be excluded by law.

• We are not responsible for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, lost data, or lost business opportunities.

• We are not liable for damages caused by misuse, improper care, or unauthorized modifications of products.

• Our total liability is limited to the amount you paid for the product(s) giving rise to the claim, unless applicable law requires a higher amount.

• Nothing limits liability that cannot legally be limited (e.g., for death/personal injury caused by negligence, fraud, or other non-excludable liability).

12) Indemnification

You agree to indemnify, defend, and hold harmless Novelle (and its officers, employees, and agents) from claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising from your violation of these Terms or misuse of the Site.

 

13) Updates to These Terms

We may update these Terms from time to time. The most current version will be posted on the Site with a “Last updated” date. If changes are material, we may notify you by email or by a notice on the Site. Continuing to use the Site after the changes take effect means you accept the updated Terms.