At Novelle, we want shipping to be clear, predictable, and easy. This policy explains where we deliver, shipping costs, processing times, and tracking.

1) Where We Ship

• We currently ship within the United States only.

• Orders from other countries cannot be processed at this time.

2) Shipping Costs

• Standard Shipping (United States): Shipping costs are shown at checkout (if applicable).

• Free Standard Shipping: We offer free standard shipping on U.S. orders of $35 or more.

• Standard Shipping is $4.99 for orders under $35.

  
  

3) Shipping Origin & Delivery Partners

• Your order is shipped from our international warehouse in China.

• International transport is typically handled by CNE Express, SF Express, or similar logistics partners.

• After the shipment arrives in the United States, final delivery is completed by a local carrier (for example, USPS or another parcel service).

4) Processing & Estimated Delivery Times

Order cutoff time:

• Orders placed after 5:00 PM (Central European Time) are processed the next business day.

Processing time:

• 1–2 business days (Monday to Friday). After processing, we hand your order over to the carrier.

Transit time:

• Typically 5–8 business days (Monday to Friday) from handover to the carrier.

Estimated total delivery time:

• Approximately 6–10 business days from the time you place your order.

All time frames are estimates and may vary. We strive to ship as quickly as reasonably possible.

5) Delays Outside Our Control

Delays can occur due to circumstances beyond our control, including:

• Public holidays and peak seasons

• Customs inspections

• Weather events or other logistical disruptions

If we are unable to ship within the expected time, we will inform you and, where required by law, may ask for your consent to extended delivery times or offer you a refund.

6) Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
You can use this tracking number to follow your shipment status online.

7) Incorrect Address / Failed Delivery

• Please make sure your shipping address is complete and accurate.

• If a package cannot be delivered due to an incorrect/incomplete address or is refused by the recipient, additional shipping costs may apply.

• We are not responsible for lost shipments caused by incorrect address information provided by the customer.