Frequently asked questions
Is your question not listed? Then please contact our customer service.
When will my order be delivered?
We process your order within 1–2 business days.
Estimated delivery time:
Standard US Shipping: 6–10 business days
You will receive a tracking link as soon as your order is shipped.
Can I return my product?
Yes! We offer 14-day easy returns.Your item must be unused and in original condition.To start a return, simply contact us at support@novalle.shop
How do I contact customer service?
Our team is here to help!
You can reach us at support@novalle.shop — we reply within 24 hours (Mon–Fri).
What can I do if my item arrives damaged?
If your item arrives damaged or defective, please send us a photo within 48 hours of delivery.
We will offer a free replacement or a refund, depending on your preference.
What if I entered the wrong address?
Please contact us immediately at support@novalle.shop.
If your package has not shipped yet, we can update the address.
If it has already been sent, we will do our best to assist.
Why does my tracking update slowly?
Tracking updates may take 24–72 hours to appear, especially during busy shipping periods.
Your package is still on its way — feel free to contact us if you need help checking the status.
Do you ship internationally?
Right now, Novalle ships within the United States only to ensure the fastest, most reliable delivery.
International shipping may be added in the future.
Where do I send my return?
All returns must be sent back to our international return facility in China, where our fulfillment and quality-control center is located.
Once you contact us at support@novalle.shop, we will provide the exact return address and step-by-step instructions.
You can also find all return details clearly listed in our Return & Refund Policy on this website.